Documation - San Antonio, TX
posted about 2 months ago
The Customer Software and Meter Specialist position at DOCUmation, Inc. is a full-time role based in San Antonio, TX, primarily focused on customer interaction and technical support related to meter readings and data collection software. This position requires the specialist to engage in outbound communications, including phone calls and emails, to gather meter readings from customers and ensure their daily connectivity to the Data Collection Software (DCA). The role also involves providing live assistance with DCA installation, connectivity issues, reporting, alerts, and other network or software-related activities. In this split role, the specialist will be responsible for keying meter readings into the E-Automate system and verifying that devices are accurately reporting in the collection software. Collaboration with other departments is essential to maintain and assess equipment information, ensuring that each DCA account is functioning correctly. The specialist will provide support to customers regarding network connections and will be expected to communicate effectively with both internal and external customers, demonstrating professionalism and courtesy in all interactions. The position requires the ability to manage multiple priorities and follow through on various projects and activities to completion. The specialist will serve as the first point of contact for users experiencing software and application issues, providing end-user support and resolution as needed. This role is crucial in maintaining customer satisfaction and ensuring the smooth operation of software and meter systems.