About the position
The Customer Solution Engineer at Ultipa Inc. is a pivotal role that combines technical expertise with customer engagement to deliver innovative product solutions. This position is fully remote, allowing for flexibility while working closely with sales teams to develop and present tailored solutions to clients. The ideal candidate will be responsible for creating product demonstrations, proof of concepts (PoCs), and custom software solutions that leverage the Ultipa Graph database and its associated toolchains. This role is integral to the global pre-sales and customer services teams, ensuring that the solutions provided meet the specific needs of customers and partners. In this role, you will empower and collaborate with local sales teams, providing them with the necessary technical support to effectively engage with clients. You will be tasked with developing high-quality Ultipa graph database solutions, which include demos, PoCs, and production-quality software. Additionally, you will be responsible for discovering and reporting bugs, ensuring that the solutions are robust and reliable. Your technical support will be crucial in addressing real-world customer, partner, and team needs, making your contributions vital to the success of the organization. Ultipa Inc. is a category-defining deep-tech startup focused on building graph explainable AI (XAI) and real-time graph databases. The company aims to augment large language models (LLM) and AI with deep network analytics and causality search capabilities, empowering global enterprises to achieve smart digital transformations. As a Customer Solution Engineer, you will play a key role in this mission, utilizing your skills to drive customer satisfaction and product excellence.
Responsibilities
- Develop and present product solutions to clients alongside sales teams.
- Create product demos, proof of concepts (PoCs), and custom software solutions using Ultipa Graph database.
- Collaborate with local sales teams to empower their efforts in customer engagement.
- Develop quality Ultipa graph database solutions, including demos, POCs, and production-quality software.
- Discover and report bugs to improve product reliability.
- Provide technical support for real-world customer, partner, and team needs.
Requirements
- Bachelor's degree or equivalent experience in Computer Science or a related field.
- Development experience with backend/front-end (or Full Stack) programming languages.
- Proficiency with at least 2 programming languages, such as Golang, Java, Python, or JavaScript.
- Database/server development and debugging skills over Linux (preferred).
Nice-to-haves
- Understanding of graph theory and algorithms.
- Experience with graph thinking.
