Customer Solution Specialist

$39,520 - $43,680/Yr

Cover-More - Omaha, NE

Full-time - Entry Level

Omaha, NE

1,001-5,000 employees

Professional, Scientific, and Technical Services

About the position

The Customer Solution Specialist role at Travelex Insurance Services involves providing exceptional customer service to travelers and agent partners. The position focuses on enrolling customers in suitable travel insurance plans, addressing inquiries, and resolving issues while promoting customer satisfaction. This role requires a commitment to working in the office initially, transitioning to a hybrid schedule after a probationary period.

Responsibilities

• Provide accurate, timely, and courteous responses to inquiries about Travelex protection plans.
• Enroll travelers into suitable plans based on their travel needs and assist with plan upgrades as necessary.
• Explain plan benefits and exclusions clearly, tailored to each customer's unique travel circumstances.
• Resolve issues by reviewing policy enrollment history and navigating technical resources to provide solutions.
• De-escalate customer concerns when needed and determine when to escalate issues to trained personnel.

Requirements

• At least 2 years of customer service experience, ideally in a call-center environment.
• High School Diploma or GED is required.
• Familiarity with Microsoft Word, Excel, and Outlook.
• Attention to detail with the ability to read and interpret policy documentation.
• Insurance and travel background knowledge is preferred.

Nice-to-haves

• Experience in the travel insurance industry.
• Strong communication skills and ability to work in a team environment.

Benefits

• Paid parental leave
• Health insurance
• Paid time off
• Employee assistance program
• 401(k) matching