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Customer Solutions Coordinator
Realty Landscaping - Burlington, NJ
posted about 2 months ago
About the position
The Customer Solutions Coordinator at Realty Landscaping is a vital role focused on providing exceptional customer service and support. This position serves as the first point of contact for clients, enhancing client satisfaction and loyalty through effective communication and problem-solving. The coordinator will support the sales team by managing bid opportunities, preparing job packets, and maintaining sales pipeline information, contributing to the overall success of the company.
Responsibilities
- Assist the sales staff in preparing and submitting bids and proposals to prospective customers.
- Collaborate with the sales team to gather information and create accurate and comprehensive bid documents.
- Enter bid opportunities into the company's ERP system and maintain up-to-date records.
- Coordinate with the sales team to ensure timely follow-up on bids and proposals.
- Provide administrative support to the sales team, including scheduling meetings, preparing presentations, and maintaining sales materials.
- Research and identify new bid opportunities in the landscaping industry.
- Utilize the company's ERP system and other resources to create new bid opportunities.
- Communicate with prospective customers to follow up on submitted bids and proposals.
- Prepare comprehensive job packets for awarded projects, including all necessary documentation and information.
- Maintain the company's sales pipeline information in the ERP system.
- Assist the sales team in preparing submittals for awarded projects.
Requirements
- Bachelor's degree in Business Administration, Sales, or a related field.
- Proven experience in a similar role, preferably in the landscaping or construction industry.
- Strong knowledge of bid processes and procedures.
- Familiarity with ERP systems and bid management software.
- Excellent communication and interpersonal skills.
- Strong attention to detail and organizational skills.
- Ability to multitask and prioritize tasks effectively.
- Proficiency in Microsoft Office Suite.
- Ability to work independently and as part of a team.
- Strong problem-solving and analytical skills.
Benefits
- Health insurance
- Dental insurance
- 401(k)
- Paid time off
- Vision insurance
- 401(k) matching
- Flexible schedule
