Customer Solutions Engineer, gTech
Google - Seattle, WA
posted 5 months ago
About the position
gTech's Professional Services team takes a creative, collaborative, and customer-centric approach to provide foundational services and forward-looking business solutions to top advertiser and publisher customers. Through technical implementation, optimization, and key solutions, gTech Professional Services helps customers attain their business goals while building long-term capabilities. Google creates products and services that make the world a better place, and gTech's role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers' complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.
Responsibilities
- Develop solutions and provide consulting services to partners.
- Build lasting relationships and be aware of the client's needs.
- Help partners in their day-to-day challenges by being the subject matter expert.
- Deliver innovative and scalable solutions and troubleshoot technical issues.
- Propose, design, create, and present prototypes, demos, and proofs-of-concept to various audiences.
- Perform implementation reviews and advocate for product features.
- Provide partner feedback to internal cross-functional teams.
- Deliver business intelligence and leverage internal and external data sources to provide data insights.
Requirements
- Bachelor's degree in Engineering, Computer Science, a related field, or equivalent practical experience.
- Experience working with web technologies (e.g., HTML, CSS, JavaScript, or HTTP).
- Experience coding with one or more programming languages (e.g., Java, C/C++, Python).
- Experience in technical troubleshooting, and managing internal/external partners or customers.
Nice-to-haves
- Master's degree in Engineering, Computer Science, Business, or a related field.
- 2 years of experience in an investigative role such as business intelligence, data analytics, or statistics.
- 2 years of experience working with database technologies (e.g., SQL, NoSQL).
- 2 years of experience working with systems (e.g., Linux, Unix, Windows).
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- 401(k) plan with matching contributions
- Paid time off
- Parental leave
- Tuition reimbursement
- Employee stock purchase plan
- Wellness programs
