Customer Solutions Engineer III

$93,000 - $157,000/Yr

Panasonic - Irvine, CA

Full-time - Mid Level

Irvine, CA

Computer and Electronic Product Manufacturing

About the position

The Customer Solutions Engineer III at Panasonic Avionics Corporation plays a pivotal role in bridging the gap between customer needs and technical solutions. This position is based in Irvine, California, and involves writing and configuring customer requirements for various platforms and products in collaboration with Service and Engineering teams. The engineer will leverage their expertise in Panasonic's offerings to deliver tailored solutions that enable airlines to enhance their In-Flight Entertainment and Connectivity Systems. This role requires a deep understanding of customer expectations and the ability to translate those into actionable technical specifications. In this position, the engineer will provide pre-sales technical support for qualified opportunities, working closely with customers to build trust and understand their business needs. They will support sales meetings by presenting technical solutions that align with customer system platforms and business models. The engineer will also gather technical information regarding customer operations and business models to ensure that the solutions proposed are both innovative and practical. The role involves designing and creating complex, integrated product solutions that meet customer requirements. The engineer will lead customer requirement reviews and technical meetings, ensuring that all technical specifications for hardware and software are up to date. Collaboration with engineering teams is essential to ensure that development aligns with customer goals. Additionally, the engineer will work with Customer Solutions Architects to innovate and design new system solutions and products that set trends in the In-Flight Entertainment and Connectivity (IFEC) industry. The position also includes a leadership component, where the engineer will provide regular technical training to the department on technologies and products, as well as mentor team members to enhance their technical knowledge. This role is crucial for maintaining Panasonic's reputation as a leader in the aviation technology sector, contributing to the overall success of the company and its clients.

Responsibilities

• Write and configure customer requirements for platforms and products in collaboration with Service and Engineering teams.
• Provide pre-sales technical support for pre-qualified opportunities for Panasonic product offerings.
• Work closely with customers to build trust and understand their business needs to architect customer solutions.
• Support sales meetings to present technical solutions that are compatible with customer system platforms.
• Gather technical information regarding a customer's operation and business model.
• Design and create complex, integrated product solutions to meet customer's requirements.
• Lead customer requirement review and technical meetings with customers and OEM.
• Keep up to date with all technical specifications for hardware and software requirements for system platforms and products.
• Work closely with engineering teams to ensure requirements and development are in sync with the customer's goals.
• Work with Customer Solutions Architects to innovate and design new system solutions and products.
• Provide regular technical training to the department on technologies and products/solutions.
• Educate and mentor customer solutions members to help boost technical knowledge.

Requirements

• Bachelor of Science Degree in Systems Engineering, Software Engineering, Product Engineering, Electrical Engineering, Computer Sciences, Computer Engineering or other related engineering degree, or equivalent experience.
• 5 plus years of experience in customer facing technology roles.
• 3 plus years of experience in solutions architect engineering or technical sales engineering.
• Strong business acumen and exceptional ability to listen, assess and document information from customers.
• Experience in presenting technical presentations and architecting technical solutions to customers.
• Exceptional communication skills, translating and explaining highly complex technical information across all internal and external organizations.
• Familiar with interaction design, use of interactive technologies, and best practices.
• Ability to handle a fast-paced environment and continuously re-prioritize while maintaining a constant focus on participating in the sales process.
• Experience with APIs, SDKs and/or mobile development.
• Knowledge in Cloud platforms, Infrastructure, Storage, Security and Compliance is a plus.

Nice-to-haves

• Hands-On experience with Virtual Machine technologies.
• Experience in Web and App software development (JS, IOS, Android).
• Familiarity with Databases and Analytics.

Benefits

• Flexible paid time off for exempt salaried employees with no fixed limit.
• 14 vacation days, 7 sick days, and 3 personal days for non-exempt hourly employees, with accrual rate increasing with tenure.
• 11 company paid holidays per year.
• Health insurance options from Aetna and Kaiser, including dental and vision insurance.
• 401K with 50% match on up to 8% contribution, fully vested from day 1.
• Wellness Program and Counseling services.
• Flexible Spending Account (FSA) and Health Savings Account (HSA) options.
• Life Insurance for employee, spouse, and child, along with AD&D Insurance.
• Long-term and Short-term disability insurance.
• Critical Illness and Accident Insurance.
• Legal Assistance and Pet Insurance.
• Identity Theft Protection and Dependent Care FLSA.
• Education Assistance and Commuter Program.
• Employee Purchase Program and Service Award Program.