Customer Solutions Representative (Remote)

Biotronik - Rivergrove, OR

Part-time,Full-time

Remote - Rivergrove, OR

Merchant Wholesalers, Durable Goods

About the position

The Customer Solutions Representative at BIOTRONIK plays a crucial role in providing exceptional customer service to patients, medical clinics, hospitals, and physicians. This position emphasizes effective communication and problem-solving skills to ensure successful outcomes in a fast-paced environment. The representative will work closely with various stakeholders to resolve issues and support the distribution of high-quality medical products.

Responsibilities

• Effectively communicate with patients, physicians, and BIOTRONIK employees to provide solutions and support.
• Contact customers to verify sensitive information prior to product shipment.

Requirements

• Strong communication skills, both via phone and written.
• Ability to multitask and prioritize effectively.
• Exceptional judgment to thrive in ambiguous situations.
• Ability to stay calm and work efficiently in a fast-paced environment.
• Proficient in MS Office (Word, Excel).
• Ability to work autonomously.

Nice-to-haves

• Prior healthcare industry experience.
• Phone experience, CRM or cloud-based phone system experience preferred.

Benefits

• Career path support for growth.
• Fast-paced and team-based work environment.
• Cutting-edge technology tools.
• Flexible scheduling options.
• Competitive pay.