Customer Solutions Specialist I

$51,200 - $81,900/Yr

Ultra Clean Holdings - Fremont, CA

Full-time - Entry Level

Fremont, CA

Merchant Wholesalers, Durable Goods

About the position

Join UCT and be part of the fastest-growing sector in the world! We indirectly touch every semiconductor chip that goes into every smartphone, smart car and device that uses artificial intelligence. This is a critical time for the semiconductor industry and for UCT - as technology evolves, we evolve with it. UCT is a diverse workplace where every talented employee is committed to continuous innovation, challenging the status quo and exceeding customer expectations. If you are a person with a relentless drive to succeed, a strong focus on quality with a passion for success - join us today! UCT is looking for a talented Customer Solutions Spec I to join us in Fremont, CA!

Responsibilities

• Performs Order Accuracy Review to ensure all order details are accurate.
• Position is required to be on-site at the UCT Services facility assigned to closely collaborate with production, quality, sales, and logistics to quickly coordinate & resolve issues.
• Handles incoming orders from customers via customer communication and OAR process, ensuring accuracy and timely processing.
• Coordinates with Sales and Engineering to ensure the SRF is properly completed by customers for all parts to be quoted/processed for the first time.
• Coordinates customer orders working with operations to meet plant lead times and communicate commitments to the customer.
• Keeps accurate records of customer interactions, orders, and complaints.
• May be required to download and upload customer data to and from customer portals.
• Performs Orders Workbench review (OAR) and maintenance.
• Schedules or attends customer conference call meetings to provide open order status updates as required.
• Works with operations to provide expedites when possible.
• Follows up on NCRs and DMRs internally and with customers to close and move orders to process/ship/invoice.
• Prepares documents/trouble tickets related to processing returns (RMA/FOI), servicing, and exchanges.
• Works with the sales and credit department to resolve customer payment issues as requested.
• Completes forms for new accounts, credit applications, and other applicable approvals as assigned.
• Serves customers by answering product and service questions including providing information on other products and services.
• Maintains customer records by updating account information.
• Nurtures relationships with key customers by understanding their needs, preferences, and buying patterns.
• Maintains financial accounts by processing customer adjustments through to the credit department.
• Prepares product or service reports by collecting and analyzing customer order information.
• Accountable for the Pricing Quotation process as assigned.

Requirements

• Minimum of 2 years' customer service experience.
• Minimum high school diploma; college or associate's degree preferred.
• Skills in inside sales, customer service, account management, business development, customer support.
• Proficient in Microsoft Office Suite (Excel, Outlook, Word).
• Experience with RMA procedures.
• Detail-oriented and organized.
• Strong planning and scheduling capabilities.
• Effective oral and written communication skills.

Nice-to-haves

• Associates degree or 4 years' experience preferred.
• Semiconductor industry experience a plus.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k)
• Paid time off