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Wav - College Station, TX
posted 2 months ago
Full-time - Entry Level
College Station, TX
Administrative and Support Services
About the position
The Customer Solutions Specialist at WAV, LLC plays a crucial role in supporting the sales team and ensuring customer satisfaction by managing quotes, sales orders, and requests efficiently. This entry-level position requires a proactive approach to customer service and a strong understanding of the company's product lines and internal systems.
Responsibilities
- Promptly respond to customers with courtesy and respect
- Create quotes and process sales orders
- Create and process RMAs
- Be knowledgeable of product lines distributed by WAV
- Attend in-house and supplier trainings
- Act as a support to internal customers
- Adhere to and promote WAV fundamentals
- Support WAV house accounts
- Maintain a proficient understanding of internal systems and processes
- Reach out directly to manufacturers for DDO/PE price updates
- Handle customer service issues, finding solutions to customer problems
- Set up complex orders in the company’s ERP system
- Participate in enhancement testing efforts
- Understand the house accounts
- Suggest products and solutions for customers
- Support both the Broadband and Networking teams
Requirements
- Entry-level position
- Detail-focused with strong organizational skills
- Analytical and problem-solving skills
- Self-starter who is independent and proactive
- Ability to work in a fast-paced environment
- Ability to work in a team environment with a positive attitude
