Customer Specialist

CarMax - Lubbock, TX

Full-time - Entry Level

Lubbock, TX

10,001+ employees

Motor Vehicle and Parts Dealers

About the position

As a Customer Specialist at CarMax, you will play a crucial role in providing an exceptional customer experience throughout the car buying and selling process. This position involves guiding customers, conducting vehicle assessments, and ensuring that all transactions are handled smoothly and efficiently. You will work in a high-energy retail environment, collaborating with various teams to meet customer needs and uphold CarMax's values of honesty and transparency.

Responsibilities

• Provide exceptional customer service by guiding customers every step of the way, from sale or facilitating the appraisal to test drives and arranging financing applications.
• Conduct vehicle condition assessments by collecting, recording, and communicating information to Buyers that will be used to perform customer appraisals.
• Check in and receive vehicles that are shipped to CarMax; complete the daily scanning and reconciliation of vehicle inventory.
• Perform cosmetic inspections and ensure that all vehicles meet CarMax Quality Standards.
• Perform various administrative duties, including printing daily reports, maintaining transaction paperwork, contacting finance companies regarding Customer contracts, obtaining requirement information regarding registration and/or titling, auditing completed paperwork, and cash/payment management.
• Create service appointments and review repair order invoices for retail service work performed; ensure accuracy of documentation for billing.

Requirements

• High School Diploma or equivalent.
• Sales and customer service experience, preferably in retail.
• Valid Driver's License.
• Basic skills with Microsoft Office Suite (e.g., Word, Excel, and PowerPoint) preferred.
• Demonstrate exceptional communication skills.
• Display confidence in self, the product, and CarMax.
• Ability to build and maintain strong relationships.
• Demonstrate strong team behaviors including integrity, respect, inclusion, fairness, and fun.
• Balance the needs of the Customer and the business when making decisions.
• Seek to fully understand and meet Customer needs.
• Create win-win solutions to Customer issues.
• Get work done well, on time, and follow the right process.
• Drive work processes and pay close attention to detail.
• Perform multiple duties in a high energy, fast-paced working environment.
• Read, interpret, and transcribe data in order to maintain accurate records.
• Lift objects that weigh as much as 25 lbs.

Nice-to-haves

• Experience in a high-energy retail sales environment.

Benefits

• Career growth opportunities
• Training and development programs
• Diversity and inclusion initiatives
• Employee discounts
• Health insurance options
• 401(k) retirement plan