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Newbook is looking for a Customer Success Account Manager who is a retention superstar with a track record of driving upsell and expansion opportunities. In this role, you will build strategic customer relationships, ensure long-term retention, and unlock growth potential within our existing accounts. You’ll serve as a trusted advisor, helping customers maximize the value of our solutions while identifying new ways they can benefit from our products. This role reports to the Manager, Customer Success and plays a crucial role in reducing churn and increasing customer lifetime value.