Customer Success Account Manager
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About The Position
The position involves building and coaching others on customer, partner, and internal stakeholder engagement strategies and models. The role requires identifying, navigating, communicating, and influencing key customer technical, business, and executive-level stakeholders, including partners. The individual will initiate the gathering of information on business and IT objectives for customer organizations, using partnerships with other account team leaders to identify customer priorities. The role also involves understanding, identifying, and aligning Microsoft solutions and technical capabilities with customer objectives. The individual will lead the strategic execution of program planning and customer-facing program reviews, manage key stakeholder and executive expectations, and proactively identify and mitigate blockers to consumption through data analysis and customer feedback.
