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Microsoft - Guaynabo, PR
posted about 1 month ago
About the position
The position involves building and coaching others on customer, partner, and internal stakeholder engagement strategies and models. The role requires identifying, navigating, communicating, and influencing key customer technical, business, and executive-level stakeholders, including partners. The individual will initiate the gathering of information on business and IT objectives for customer organizations, using partnerships with other account team leaders to identify customer priorities. The role also involves understanding, identifying, and aligning Microsoft solutions and technical capabilities with customer objectives. The individual will lead the strategic execution of program planning and customer-facing program reviews, manage key stakeholder and executive expectations, and proactively identify and mitigate blockers to consumption through data analysis and customer feedback.
Responsibilities
- Builds and coaches others on customer, partner, and internal stakeholder engagement strategy and models.
- Identifies, navigates, communicates, and influences key customer technical, business, and executive-level stakeholders.
- Initiates the gathering of information on business and IT objectives for customer organizations.
- Understands, identifies, and aligns Microsoft solutions and technical capabilities with customer needs.
- Leads the strategic execution of program planning and customer-facing program reviews.
- Manages key stakeholder and executive expectations to address customer outcomes.
- Proactively identifies, monitors, and mitigates blockers to consumption through data analysis.
- Engages in conversations with customers to demonstrate alignment between customer objectives and Microsoft offerings.
- Promotes organizational and customer success strategy with customers.
- Partners with customers to identify opportunities for growth and optimize usage.
Requirements
- Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 3+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience.
- Bachelor's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 4+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience.
- 3+ years relevant work experience within customer industry.
- Microsoft or competitor equivalent certification in relevant technologies (e.g., Azure, 365).
- Information Technology Infrastructure Library (ITIL) Foundation certification or equivalent service management certification.
- Project Management Institute (PMI) or equivalent Project Management certification.
- Prosci or equivalent certification.
Nice-to-haves
- Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 6+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience.
- Bachelor's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 8+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience.
Benefits
- Equal opportunity employer.
- Consideration for employment without regard to protected characteristics.
- Assistance and reasonable accommodation for disabilities during the application process.
