Customer Success Advisor

$53,000 - $83,000/Yr

Bayer - Saint Louis, MO

Full-time - Entry Level

Saint Louis, MO

5,001-10,000 employees

Professional, Scientific, and Technical Services

About the position

The Customer Success Advisor at Bayer plays a crucial role in the Customer Success Team, focusing on enhancing customer satisfaction and engagement with the Climate FieldView platform. This position involves direct interactions with customers, providing training, support, and recommendations to drive product adoption and success. The advisor is responsible for analyzing customer metrics, conducting training sessions, and representing the Climate LLC brand professionally to ensure commitments to customers are met.

Responsibilities

• Conduct weekly update meetings with Digital Enablement Managers
• Analyze business metrics and transform insights into customer engagement strategies
• Be accountable for the engagement of customers within your region and task field teams with a list of growers for in-person activations
• Identify at-risk accounts and create action plans in partnership with field teams
• Be an expert in the Climate FieldView product, learning features, benefits, and how they add value to our customers' operations
• Proactively coach and guide customers to engage in Climate FieldView products along the customer journey
• Conduct calls with NPS respondents and serve as the Voice of the Customer to collect feedback to drive continuous improvement across all areas of the Climate FieldView platform
• Prepare and give relevant, targeted product presentations to large and small audiences
• Provide 1:1 training on new features to ensure product adoption
• Identify opportunities to improve/optimize Customer Experience operations and tools
• Conduct win-back campaigns to lapsed users with the goal of increasing retention
• Utilize Salesforce to track accountability and efficiencies
• Represent Climate LLC to our customers in a professional manner consistent with our brand
• Assist with inbound support call volume during planting and harvest seasons

Requirements

• BA/BS Degree, preferably in agriculture, business, marketing, or related field
• Strong interpersonal skills with a passion for customer interactions and service
• Salesforce or other CRM software experience, or previous experience in a customer-interface role
• Customer support and/or account management experience
• Proficient in Microsoft Office 365 (PowerPoint and Excel)
• Organized, detail-oriented individual with ability to multi-task, maintain accuracy of information, and meet deadlines with little supervision

Nice-to-haves

• Firsthand experience in the agriculture industry and/or precision agriculture
• Agriculture data and management experience
• Prior experience in customer support increasing customer satisfaction, adoption, and retention
• Ability to build strong relationships over the phone

Benefits

• Health care
• Vision insurance
• Dental insurance
• Retirement plan
• Paid time off (PTO)
• Sick leave