Customer Success Associate - Boston

About the position

As a Customer Success Associate at Datadog, you will be responsible for training customers, driving product adoption, identifying growth opportunities, and enhancing retention. This role focuses on ensuring a positive customer experience while advocating for customers internally and collaborating with various teams. You will follow a defined methodology to assess customer needs and assist them in leveraging Datadog's solutions effectively.

Responsibilities

• Identify and qualify opportunities to expand small customers existing Datadog footprint
• Successfully execute full sales cycle for identified upsell opportunities with concentrated book of customers
• Troubleshoot on issues to ensure a positive customer experience and continued product adoption
• Proactively work with customers to find expansion opportunities and increase loyalty and retention
• Collaborate cross-functionally with internal Datadog teams (support, product, finance, and legal)
• Act as advisor to customers to ensure they're leveraging the solution effectively

Requirements

• 1-3 years of experience in a customer-facing role
• Strong communication skills (written and verbal) with excellent attention to detail
• Experience in negotiating contract terms and overcoming pricing objections for upsell/cross-sell activities
• Ability to multitask and adapt to changing situations
• Strong time management skills and confidence in a high volume, high velocity role

Nice-to-haves

• Passion for technology and a desire to grow in customer success
• Experience in sales or customer success roles

Benefits

• Best-in-breed onboarding
• Sales training in MEDDIC and Command of the Message
• Inclusive company culture with opportunities to join Community Guilds
• Intra-departmental mentor and buddy program
• Continuous professional development and product training
• New hire stock equity (RSU) and employee stock purchase plan (ESPP)
• Generous global benefits including healthcare, dental, parental planning, and mental health benefits
• 401(k) plan and match
• Paid time off
• Fitness reimbursements
• Discounted employee stock purchase plan