Customer Success Associate (Cloud software support)

$33,050 - $68,650/Yr

Practicetek - Las Vegas, NV

Full-time - Entry Level

Remote - Las Vegas, NV

501-1,000 employees

About the position

The Customer Success Associate at PracticeTek plays a crucial role in providing support for cloud software solutions in the healthcare technology sector. This position involves troubleshooting software issues, assisting customers through various communication channels, and ensuring high levels of customer satisfaction. The role offers opportunities for career growth and development within a dynamic and evolving technology environment.

Responsibilities

• Field inbound & outbound customer support phone calls and email-based tickets.
• Thoroughly document support issues and resolutions via a web-based ticketing system.
• Maintain an understanding of ChiroTouch products and services.
• Assist with and participate in special projects and initiatives.
• Deliver excellent customer service and drive high levels of customer satisfaction.
• Diagnose and resolve customer issues in a timely fashion.

Requirements

• 2 years of experience in software troubleshooting.
• 2 years of customer service experience.
• 2 years of analysis skills.
• Experience with SaaS applications.
• Excellent communication skills, both written and verbal.

Nice-to-haves

• Technical aptitude with SaaS applications.
• Ability to work independently and troubleshoot solutions.

Benefits

• Health savings account
• Health insurance
• Flexible spending account
• Paid time off
• Vision insurance
• 401(k) matching
• Referral program