Customer Success Campaign Specialist

Shoes For Crews - Boca Raton, FL

Full-time - Entry Level

Boca Raton, FL

1,001-5,000 employees

Leather and Allied Product Manufacturing

About the position

The Customer Success Campaign Specialist (CSCS) at Shoes For Crews plays a vital role in driving unit level activation and revenue growth. This position focuses on outbound calling to assigned business units to enhance account retention, reactivation, and participation in SFC's safety solutions. The CSCS will also lead a team, providing guidance and coaching on campaigns and performance metrics, while maximizing sales potential across various industries.

Responsibilities

• Understand customer needs and requirements
• Work closely with Account Manager to align with parent account's business strategy and negotiated service agreement
• Increase customer participation and purchasing activities with current customer base
• Close sales and achieve quarterly quotas
• Activate business units currently not participating in SFC program
• Re-establish and reactivate the participation of business units that have stopped purchasing
• Onboard new business units with no previous history of purchasing
• Manage assigned business units and further develop existing client relationships by consultative selling
• Promote and provide customers with information regarding new products/services/packages
• Meet or exceed required outbound calls
• Continually develop and cultivate long-term customer relationships for retention and growth
• Utilization of SFC CRM tool to capture customer information and notes

Requirements

• High School diploma and two years or more of related selling experience
• Outbound calling sales experience required
• Ability to work independently and strategically with minimal supervision
• Ability to self-manage workload and priorities
• Proficient in MS Outlook and Excel
• Technical and product knowledge
• Bilingual is a bonus

Nice-to-haves

• Experience in consultative selling
• Knowledge of safety solutions and protective footwear

Benefits

• Generous Health Benefit Package (some at NO cost)
• 401(k) with 3% match
• Paid vacation, holidays, and sick leave
• Hybrid and remote schedules
• Employee recognition platform
• Employee discounts (Including a FREE pair of shoes)
• Wellness program
• Robust onboarding program