Velocity Global - Denver, CO
posted 3 months ago
As the Customer Success Communications Specialist, you will play a pivotal role in enhancing customer engagement through strategic communication and content creation, ensuring the success and effectiveness of our Customer Success department. This position requires a solid background in Customer Success, substantial experience in marketing, and preferably proficiency in design. You will be responsible for developing and executing customer success communication strategies and messaging, creating compelling customer-facing content, and ensuring consistency with team-level assets. Your primary responsibilities will include developing comprehensive Customer Success communication strategies for Digital and Upmarket teams, aligning team goals with company-level objectives. You will create high-quality written and visual content, including one-pagers, slide decks, and infographics. Additionally, you will design and implement communication programs to engage customers throughout the customer success journey lifecycle. Managing and curating the internal workspace, you will house team-facing resources and assets while analyzing the performance of customer-facing communications to improve strategies and outcomes. Collaboration with Marketing and Product Marketing Management (PMM) teams will be essential to ensure consistency and pace with customer-facing communications. Staying up to date with the latest industry trends, best practices, and tools will be crucial to improving your approaches and ensuring the effectiveness of your communication strategies.