Customer Success Consultant - Avendra International

$45,000 - $55,000/Yr

Aramark - Rockville, MD

Full-time - Mid Level

Remote - Rockville, MD

Food Services and Drinking Places

About the position

As a Customer Success Consultant at Avendra, you will play a crucial role in supporting small to mid-size clients by leveraging Avendra's purchasing power. This position focuses on growing revenue within a designated territory through proactive client engagement, relationship building, and effective account management. You will collaborate with various teams to optimize client procurement needs and ensure high levels of customer satisfaction.

Responsibilities

• Target, prospect and sell by building strong relationships with customers and supplier partners.
• Develop insights to educate customers on purchasing optimization and best practices.
• Achieve established sales targets and report business results.
• Create and manage a robust sales pipeline using internal reports and databases.
• Maximize utilization of Salesforce for customer relationship management.
• Demonstrate ownership of customer relationships through consistent communication and account management.
• Connect clients with key supplier partners to assist with procurement needs.
• Facilitate client connections with suppliers and resolve any issues that arise.
• Schedule and conduct meetings primarily via phone, video, and email with clients and partners.
• Meet and exceed sales metrics and targets to grow revenue in the assigned territory.
• Conduct research to understand Avendra's supply chain offerings and client needs.
• Train customers on Avendra's website, suppliers, and programs.
• Share industry insights and innovative ideas to improve customer satisfaction.

Requirements

• Minimum two years of sales or customer success experience with a record of client growth success.
• Experience in building and maintaining strong professional relationships through excellent customer service.
• Intermediate proficiency in Salesforce, Microsoft Office, and CRM systems like Pivotal.
• Excellent organizational and time management skills.
• Strong oral and written communication and presentation skills.

Nice-to-haves

• Experience in the hospitality, lodging, and foodservice industry.

Benefits

• Flexible work arrangements
• Paid Time Off (PTO)
• Paid parental leave
• Paid holidays
• Disability insurance
• Health insurance
• Dental insurance
• Vision insurance
• Adoption assistance
• Employee assistance program