Customer Success Consultant- WaveMark™

$104,200 - $148,900/Yr

Cardinal Health - Oklahoma City, OK

Full-time - Entry Level

Oklahoma City, OK

Merchant Wholesalers, Nondurable Goods

About the position

The Customer Success Consultant for WaveMark™ at Cardinal Health plays a crucial role in enhancing customer experience by providing professional on-site advisement for clinical and supply chain workflows. This position focuses on demonstrating the value of the WaveMark solution, supporting the adoption of best practices, and building strong relationships with key stakeholders. The consultant is responsible for executing strategic plans for accounts, ensuring that all departments utilize the WaveMark portfolio effectively to improve patient safety, staff efficiency, and financial performance.

Responsibilities

• Support the strategic direction of WaveMark and provide leadership to the Customer Success organization.
• Communicate effectively with customers and Customer Success teams to maximize value creation and outcomes at each stage of the customer journey.
• Cultivate expertise in all aspects of the WaveMark solution, including core functionality and new features.
• Cultivate relationships with new and established customers to ensure a successful customer experience.
• Complete site visits and virtual check-ins with each customer, focusing on account-specific strategic plans and broader WaveMark initiatives.
• Field escalated customer concerns, ensuring they are fully addressed while balancing the needs of the customer, team, and business.
• Participate in product development initiatives, including new product design and documentation review.
• Communicate the impact of new releases and system updates to local clinical staff and Super Users.
• Build and deliver Strategic Business Reviews (SBRs) to key stakeholders to demonstrate achievement of customer goals.
• Ensure all account-level meetings and conversations are documented in SalesForce.
• Collaborate with the Commercial team to support pre-sale activities and customer relationship-building.
• Work in a cross-functional team to ensure successful installation and adoption of the WaveMark solution.
• Travel to work with customers during project planning, implementation, and go-live as needed.

Requirements

• Bachelor's degree in a related field or equivalent work experience preferred.
• Prior experience in a customer success or service role preferred.
• Strong problem-solving and analytical skills.
• Knowledge and/or experience in Supply Chain, IT, or a Clinical field.
• Strong written and verbal communication skills to all levels of an organization.
• Computer proficiency in Microsoft Office products (Access, Excel, Outlook, PowerPoint, Word).
• Experience working in large organizations, such as hospital integrated delivery networks or enterprises, is ideal.
• Must be able to lift up to 50 pounds and be comfortable standing/walking for the majority of the workday.
• Ability to travel up to 50% local to the territory.
• Must provide proof of and maintain current immunizations appropriate for customer site access.

Benefits

• Medical, dental and vision coverage
• Paid time off plan
• Health savings account (HSA)
• 401k savings plan
• Access to wages before payday with myFlexPay
• Flexible spending accounts (FSAs)
• Short- and long-term disability coverage
• Work-Life resources
• Paid parental leave
• Healthy lifestyle programs