Customer Success Consultant

$67,000 - $107,200/Yr

Cengage Learning - Boston, MA

Full-time - Mid Level

Boston, MA

Publishing Industries

About the position

The Customer Success Consultant (CSC) at Cengage Group is a specialist role within the National Geographic Learning (NGL) Sales Team, focused on engaging with sales teams and School (Pre-K 12) customers to facilitate the sales of digital products. The CSC acts as a digital advocate, customizing and delivering high-quality sales presentations, and providing training and support to ensure successful implementation of NGL solutions in educational settings. This position plays a crucial role in driving innovation and improving the educational experience for learners.

Responsibilities

• Facilitate training sessions (live, virtual, asynchronous) for successful implementation of NGL products in K12 classrooms.
• Conduct customized digital sales presentations focused on digital capabilities to influence customer selection of NGL solutions.
• Serve as the digital expert on all platforms, ensuring they meet the needs of various district environments.
• Maintain extensive contact with district leaders and teachers to assess and satisfy their curriculum and technology needs.
• Provide first-class internal digital training and support for sales teams using digital expertise.
• Research industry trends to anticipate changes affecting current and future sales.
• Collaborate with sales teams on State and Local District submissions to ensure accuracy and completeness of materials.
• Maintain a report of sales activities and be accountable for achieving the national sales quota.
• Act as a generalist while championing a specific subject area.
• Build a two-way flow of information and feedback between sales and marketing/product.

Requirements

• Bachelor's Degree in Education
• 5 years of related experience in teaching, training, facilitating, or selling in educational publishing and/or educational technology environment.
• Curriculum expertise in one or more subject areas.
• Strong training and presentation skills.
• Evidence of strong customer orientation.
• Ability to form and build effective customer relationships.
• Ability to communicate clearly in virtual, in-person engagements, and in writing.
• Flexibility and adaptability to change.
• Strong attention to detail and organizational skills.
• High level of proficiency in Microsoft Office and video creation tools.
• Familiarity with LMS Systems and educational technology tools.

Benefits

• Comprehensive Total Rewards package
• Incentive compensation program beyond base pay range