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Sage - Torrance, CA
posted 2 months ago
Full-time - Mid Level
Torrance, CA
Publishing Industries
About the position
The Sage Customer Success Consultant is dedicated to ensuring customer satisfaction and success with Sage 50 products. This role involves providing technical leadership, guiding customers through their journey, and offering personalized recommendations to maximize the value of their investment in Sage solutions. The consultant will also address customer issues, facilitate resolutions, and identify opportunities for upselling and cross-selling within the Sage ecosystem.
Responsibilities
- Be a trusted technical advisor to customers throughout the customer journey, assisting with product enablement questions.
- Engage in ad-hoc meetings with customers to provide relevant adoption and technical recommendations.
- Assist in churn reduction initiatives through ongoing outreach to at-risk customer segments.
- Actively identify upsell and cross-sell opportunities throughout the Sage ecosystem.
- Monitor and identify trends in adoption and active usage by customers to address gaps and mitigate churn.
- Identify and assess renewal risks and collaborate with internal teams to mitigate them.
- Assist with high severity request or issue escalations as needed.
Requirements
- Bachelor's degree or equivalent experience required
- 3+ years of overall work experience
- 1+ years of established experience with Sage 50, Accounting SW, accountant solutions or Customer Success
- Excellent interpersonal and written communication skills
- Strong presentation skills and comfortable using Webex or Zoom.
Nice-to-haves
- Salesforce.com experience preferred but not essential
Benefits
- Competitive salaries
- Comprehensive health, dental and vision coverage
- 401(k) retirement match (100% matching up to 4%)
- 32 days paid time off (21 personal days, 10 national holidays, 1 floating holiday)
- 18 weeks paid parental leave for birth, adoption or surrogacy offered 1 year after start date
- 5 days paid yearly to volunteer (through Sage Foundation)
- $5,250 tuition reimbursement per calendar year starting 6 months after hire date
- Sage Wellness Rewards Program ($600 wellness credit and $360 fitness reimbursement annually)
- Library of on-demand career development options and ongoing training offerings
