Customer Success Consultant

$67,000 - $107,200/Yr

Cengage Learning - Providence, RI

Full-time - Mid Level

Providence, RI

Publishing Industries

About the position

The Customer Success Consultant (CSC) at Cengage Group plays a vital role in supporting the National Geographic Learning (NGL) Sales Team by engaging with customers and facilitating the sales of digital products in the K-12 education sector. This position focuses on delivering high-quality training and sales presentations, ensuring successful implementation of NGL solutions, and acting as a digital advocate for customers and sales teams. The CSC is responsible for building strong relationships with district leaders and teachers, providing internal training, and maintaining accountability for achieving sales quotas.

Responsibilities

• Facilitate training sessions (live, virtual, asynchronous) for successful implementation of NGL products in K12 classrooms.
• Conduct customized digital sales presentations focused on digital capabilities to influence customer selection of NGL solutions.
• Serve as the digital expert on all platforms, ensuring they meet the needs of various district environments.
• Maintain extensive contact with district leaders and teachers to assess and satisfy their curriculum and technology needs.
• Provide first-class internal digital training and support for the sales teams.
• Research industry trends to anticipate changes affecting current and future sales.
• Collaborate with sales teams on State and Local District submissions to ensure accuracy and completeness of materials.
• Maintain a list reporting sales activities and be accountable for achieving the national sales quota.
• Act as a generalist and champion for a specific subject area.
• Build a two-directional flow of information and feedback between sales and marketing/product.

Requirements

• Bachelor's Degree in Education
• 5 years of related experience in teaching, training, facilitating, or selling in educational publishing and/or educational technology environment.
• Curriculum expertise in one or more subject areas.
• Strong training and presentation skills.
• Evidence of strong customer orientation.
• Ability to form and build effective customer relationships.
• Ability to communicate clearly in virtual, in-person engagements, and in writing.
• Flexibility and adaptability to change.
• Strong attention to detail and organizational skills.
• High level of proficiency in Microsoft Office and video creation tools.
• Familiarity with LMS Systems and educational technology tools.

Benefits

• Comprehensive Total Rewards package
• Incentive compensation program beyond base pay range