Customer Success Consultant

Full-time - Mid Level

Hybrid - Denver, CO

Professional, Scientific, and Technical Services

About the position

The Customer Success Consultant at PAIRIN is responsible for managing client accounts, ensuring their success, and driving account growth. This role involves collaborating with various teams within the company to provide exceptional service to clients, particularly in the fields of adult education and workforce development. The consultant will take ownership of client projects, develop product expertise, and implement processes to enhance customer satisfaction and retention.

Responsibilities

• Manage and grow client implementations and support Customer Success process improvement.
• Take ownership of client accounts and projects, creating and implementing processes for managing stakeholders and coordinating resources.
• Develop deep product expertise and train clients on effective product usage.
• Establish and refine Help Desk processes and provide backup support to teammates as needed.
• Build and maintain productive relationships with clients and stakeholders, ensuring a deep understanding of client needs.
• Serve as a product expert, providing high-quality training and content creation.
• Manage ZenDesk operations, ensuring efficient Help Desk processes.
• Proactively anticipate and address client needs with tailored recommendations.
• Define project goals and manage timelines to ensure on-time delivery.
• Identify and pursue expansion opportunities to support PAIRIN's growth goals.

Requirements

• Mid-level analysis skills
• Proficiency in Microsoft Excel
• Strong time management skills
• Experience in project management or customer success
• Ability to manage multiple stakeholders and deliver results on time and on budget
• Tech-savvy and detail-oriented
• Strong organizational skills

Nice-to-haves

• Experience in technology or government
• Strong analytical skills, particularly as a power user of Excel and Google Sheets

Benefits

• 100% employee coverage options for medical, dental, and vision insurance
• Unlimited paid time off
• Flexible work hours and location
• 401(k) plan
• Life insurance
• Dog-friendly office with bike storage and free parking
• Regular happy hours and team events