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Sage - Atlanta, GA
posted 2 months ago
Full-time - Mid Level
Atlanta, GA
Publishing Industries
About the position
The Sage Customer Success Specialist (CSS) plays a crucial role in ensuring the success of customers using Sage 50. This position focuses on providing technical leadership, driving customer adoption, and enhancing customer satisfaction by understanding their business needs and offering tailored recommendations. The CSS acts as a trusted advisor throughout the customer journey, facilitating the resolution of issues and connecting customers with necessary resources.
Responsibilities
- Be a trusted technical advisor to customers throughout the customer journey, assisting with product enablement questions.
- Engage in ad-hoc meetings with customers to provide relevant adoption and technical recommendations.
- Assist in churn reduction initiatives through ongoing outreach to at-risk customer segments.
- Identify upsell and cross-sell opportunities within the Sage ecosystem.
- Monitor and identify trends in customer adoption and usage to address gaps and mitigate churn.
- Assess renewal risks and collaborate with internal teams to mitigate them.
- Assist with high severity request or issue escalations as needed.
Requirements
- Bachelor's degree or equivalent experience required.
- 3+ years of overall work experience.
- 1+ years of established experience with Sage 50, Accounting SW, accountant solutions or Customer Success.
- Excellent interpersonal and written communication skills.
- Strong presentation skills and comfortable using Webex or Zoom.
Nice-to-haves
- Salesforce.com experience preferred but not essential.
Benefits
- Paid parental leave
- Health insurance
- Dental insurance
- Tuition reimbursement
- Paid time off
- Vision insurance
- 401(k) matching
- Gym membership
