Customer Success Consultant

$89,500 - $98,550/Yr

Athelon - Raleigh, NC

Full-time - Mid Level

Remote - Raleigh, NC

Professional, Scientific, and Technical Services

About the position

The Customer Success Consultant at Athelon, LLC plays a vital role in maintaining strong relationships with clients in the energy/utilities infrastructure, real estate, and financial services sectors. This position focuses on enhancing client retention, adoption, and satisfaction by providing ongoing support and guidance post-implementation. The consultant will engage directly with clients to ensure they achieve their desired outcomes while utilizing the company's consulting services, requiring a blend of strategic thinking and hands-on problem-solving capabilities.

Responsibilities

• Build and maintain strong relationships with clients to understand their needs and objectives.
• Conduct regular check-ins with clients to assess satisfaction and gather feedback.
• Develop and execute strategies to improve client engagement and retention rates.
• Provide onboarding and training sessions for new clients to ensure smooth implementation of services.
• Identify potential risks and proactively address client concerns to mitigate issues before they escalate.
• Collaborate with internal teams to relay client feedback for service improvement and development.
• Create and present reports on client performance and success metrics to both clients and internal stakeholders.

Requirements

• Bachelor's degree in Business Administration, Communications, or a related field.
• A minimum of 3 years of experience in customer success, account management, or consulting roles.
• Exceptional communication and interpersonal skills, with the ability to engage effectively with clients.
• Strong analytical and problem-solving skills to identify client challenges and propose actionable solutions.
• Ability to manage multiple projects and priorities in a fast-paced environment.
• Proficiency in customer relationship management (CRM) software and analytics tools.
• A strong commitment to customer satisfaction and a proactive approach to client management.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Training & Development
• Work From Home