Customer Success Enablement Program Manager

$109,500 - $150,550/Yr

Renaissance - Fargo, ND

Full-time - Mid Level

Fargo, ND

Administrative and Support Services

About the position

As a Customer Success Enablement Program Manager at Renaissance, you will play a pivotal role in enhancing the effectiveness of our Customer Success (CS) organization. Your primary responsibility will be to provide the necessary learning, content, and resources that empower our team to maximize growth and achieve success. This position requires a collaborative approach, working closely with CS Leadership, Revenue Operations, Product Marketing, and the broader Revenue Enablement and Go-To-Market teams. You will lead the design and implementation of strategic enablement programs that align with our business goals and drive the overall success of our customer success initiatives. In this role, you will support the development and delivery of a comprehensive portfolio of CS enablement programs. You will partner with leadership and key cross-functional partners to identify business needs and proactively design appropriate learning programs. This includes overseeing the entire process from ideation and organization through to launch, iteration, and measuring impact. Your ability to facilitate learning and readiness programming will be crucial in maximizing the performance of the customer success team. Additionally, you will develop a systematic approach for prioritizing, organizing, and deploying customer success enablement content. Providing consultative and organizational support for the development of standard operating procedures will also be part of your responsibilities. Your insights and expertise will be instrumental in driving the success of our customer success initiatives and ensuring that our team is equipped with the tools and knowledge they need to excel.

Responsibilities

• Support the development and delivery of our portfolio of CS enablement programs
• Partner with leadership and key cross-functional partners to uncover business needs and design appropriate learning programs
• Facilitate learning and readiness programming to maximize the effectiveness and performance of the customer success team
• Develop a systematic approach for prioritizing, organizing, and deploying customer success enablement content
• Provide consultative and organizational support for the development of standard operating procedures

Requirements

• 4+ years of experience in customer success enablement, program management, or learning and development in a high-performance revenue SaaS organization
• Experience as a Customer Success Manager is highly preferred
• Strong program management skills with experience in driving multiple projects from ideation through execution
• Experience in designing and delivering large complex training programs using various adult learning modalities
• Skills in stakeholder management to ensure transparency and deliver expected outcomes
• Experience with revenue enablement tools optimization; Highspot, Outreach, and Gainsight preferred
• Knowledge of the customer journey and customer success frameworks
• High degree of business acumen and understanding of sales and customer cycles
• Demonstrates strong executive presence and effective communication skills
• A strategic and growth mindset committed to driving employee success and organizational excellence
• Highly collaborative with a strong ability to lead cross-functional project teams
• Experience with modern eLearning tools, web-based meeting tools, CRM and sales system tools, and knowledge management tools

Nice-to-haves

• Knowledge and experience with implementing Renaissance solutions is highly valuable

Benefits

• World Class Health Benefits: Medical, Prescription, Dental, Vision, Telehealth
• Health Savings and Flexible Spending Accounts
• 401(k) and Roth 401(k) with company match
• Paid Vacation and Sick Time Off
• 12 Paid Holidays
• Parental Leave (20 total weeks with 14 weeks paid) & Milk Stork program
• Tuition Reimbursement
• Life & Disability Insurance
• Well-being and Employee Assistance Programs