Customer Success Enablement Program Manager

$109,500 - $150,550/Yr

Renaissance - Atlanta, GA

Full-time - Mid Level

Atlanta, GA

Administrative and Support Services

About the position

As a Customer Success Enablement Program Manager at Renaissance, you will play a pivotal role in enhancing the effectiveness of our Customer Success (CS) organization. This position is designed for an insightful and highly motivated professional who is passionate about enabling others to succeed. You will be responsible for providing our CS team with the necessary learning, content, and resources to maximize growth and motivate success. Your collaboration with CS Leadership, Revenue Operations, Product Marketing, and the broader Revenue Enablement and Go-To-Market team will be crucial in leading the design and implementation of strategic enablement programs that align with our business goals. In this role, you will support the development and delivery of a comprehensive portfolio of CS enablement programs. You will partner with leadership and key cross-functional partners to identify business needs and proactively design appropriate learning programs from ideation through launch, iteration, and impact measurement. Your responsibilities will include facilitating learning and readiness programming to enhance the performance of the customer success team, developing a systematic approach for prioritizing and deploying enablement content, and providing consultative support for the development of standard operating procedures. This position requires a strong program management background, with demonstrated experience in driving multiple projects from initial ideation through execution and evaluation. You will need to design and deliver complex training programs and engaging content using various adult learning modalities, preferably within SaaS CS organizations. Your skills in stakeholder management will ensure transparency and effective communication throughout the project lifecycle, while your knowledge of the customer journey and success frameworks will support customer onboarding and renewal processes. A strategic mindset focused on employee success and organizational excellence is essential, as is the ability to lead cross-functional project teams effectively.

Responsibilities

• Support the development and delivery of the portfolio of Customer Success enablement programs.
• Partner with leadership and key cross-functional partners to uncover business needs and design appropriate learning programs.
• Facilitate learning and readiness programming to maximize the effectiveness and performance of the customer success team.
• Develop a systematic approach for prioritizing, organizing, and deploying customer success enablement content.
• Provide consultative and organizational support for the development of standard operating procedures.

Requirements

• 4+ years of experience in customer success enablement, program management, or learning and development in a high-performance revenue SaaS organization.
• Experience as a Customer Success Manager is highly preferred, with additional experience in education or edtech SaaS roles being a bonus.
• Strong program management skills with experience in driving multiple projects from ideation through execution and evaluation phases.
• Experience in designing and delivering large complex training programs and engaging training content using various adult learning modalities.
• Skills in stakeholder management to ensure transparency and effective communication of project processes and outcomes.
• Experience with revenue enablement tools optimization, such as Highspot, Outreach, and Gainsight.
• Knowledge of the customer journey and customer success frameworks for onboarding and renewal processes.
• High degree of business acumen and understanding of sales and customer cycles.
• Demonstrates strong executive presence and effective communication skills when interacting with stakeholders.
• A strategic and growth mindset committed to driving employee success and organizational excellence.
• Highly collaborative with the ability to lead cross-functional project teams.
• Experience with modern eLearning tools (Articulate Rise, Camtasia), web-based meeting tools (Teams), CRM and sales systems (Salesforce, Outreach), and knowledge management tools (SharePoint, Highspot).

Nice-to-haves

• Knowledge and experience with implementing Renaissance solutions is highly valuable and preferred.

Benefits

• World Class Health Benefits: Medical, Prescription, Dental, Vision, Telehealth
• Health Savings and Flexible Spending Accounts
• 401(k) and Roth 401(k) with company match
• Paid Vacation and Sick Time Off
• 12 Paid Holidays
• Parental Leave (20 total weeks with 14 weeks paid) & Milk Stork program
• Tuition Reimbursement
• Life & Disability Insurance
• Well-being and Employee Assistance Programs