Renaissance - Billings, MT
posted 3 months ago
As a Customer Success Enablement Program Manager at Renaissance, you will play a pivotal role in enhancing the effectiveness of our Customer Success (CS) organization. This position is designed for an insightful and highly motivated professional who is passionate about enabling others to succeed. You will be responsible for providing our CS team with the necessary learning, content, and resources to maximize growth and motivate success. Your collaboration with CS Leadership, Revenue Operations, Product Marketing, and the broader Revenue Enablement and Go-To-Market team will be crucial in leading the design and implementation of strategic enablement programs that align with our business goals. In this role, you will support the development and delivery of a comprehensive portfolio of CS enablement programs. You will partner with leadership and key cross-functional partners to identify business needs and proactively design appropriate learning programs from ideation through launch, iteration, and measuring impact. Your responsibilities will include facilitating learning and readiness programming to enhance the performance of the customer success team, developing a systematic approach for prioritizing and organizing customer success enablement content, and providing consultative support for the development of standard operating procedures. Your expertise in program management will be essential as you drive multiple projects from initial ideation through execution, maintenance, and evaluation phases. You will leverage your experience in designing and delivering large complex training programs and engaging training content using various adult learning modalities, preferably within SaaS CS organizations. Your strong stakeholder management skills will ensure transparency and foster understanding of project processes and progress, ultimately delivering expected outcomes effectively.