Renaissance - Jackson, MS
posted 3 months ago
As a Customer Success Enablement Program Manager at Renaissance, you will play a pivotal role in enhancing the effectiveness of our Customer Success (CS) organization. Your primary responsibility will be to provide the CS team with the necessary learning, content, and resources to maximize their growth and success. This position requires a collaborative approach, working closely with CS Leadership, Revenue Operations, Product Marketing, and the broader Revenue Enablement and Go-To-Market teams. You will lead the design and implementation of strategic enablement programs that align with our business goals and drive the success of our customer success initiatives. In this role, you will support the development and delivery of a comprehensive portfolio of CS enablement programs. You will partner with leadership and key cross-functional partners to identify business needs and proactively design appropriate learning programs from ideation through launch, iteration, and impact measurement. Your expertise will be crucial in facilitating learning and readiness programming to enhance the performance of the customer success team. Additionally, you will develop a systematic approach for prioritizing, organizing, and deploying customer success enablement content, ensuring that the team has access to the resources they need to excel. You will also provide consultative and organizational support for the development of standard operating procedures, ensuring that best practices are documented and shared across the organization. This role is ideal for someone who is passionate about helping others succeed and is committed to driving employee success and organizational excellence while planning for future growth.