Customer Success Enablement Specialist

Target - Newton, MA

Full-time - Entry Level

Newton, MA

General Merchandise Retailers

About the position

The Customer Success Enablement Specialist at TechTarget plays a crucial role in enhancing customer satisfaction and driving account growth. This entry-level position involves producing custom deliverables and analyzing performance metrics to support post-sales teams. The specialist will collaborate across departments to ensure clients receive tailored support and insights, ultimately contributing to the overall success of TechTarget's customer engagement strategies.

Responsibilities

• Generate custom deliverables such as emails, reports, and presentations that communicate value and align with the Account's engagement strategy.
• Assist in capturing, documenting, analyzing, and sharing program performance metrics.
• Leverage data insights to drive customer satisfaction and shape perception of TechTarget.
• Collaborate with post-sales support teams to understand and address unique Account dynamics and objectives.
• Monitor and identify customer trends across select accounts to uncover strengths or risks.
• Assess and prioritize tasks based on due dates, difficulty, and resources required.
• Manage time effectively to produce quality deliverables that are client-ready and meet deadlines.
• Use, track, and communicate status of activities in the workflow management tool, Zendesk.
• Assist with long-term projects that support the larger Customer Success Enablement team efforts.

Requirements

• Bachelor's degree
• 0 - 2 years' experience
• Interest or experience in Marketing, Sales, and/or SaaS Technology
• Excellent written and oral communication skills
• Proficiency in Microsoft Excel, PowerPoint & Word
• Proven troubleshooting and problem-solving skills
• Attention to detail and a sense of urgency
• Passion for Customer Success

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• 401k plans
• Flexible Open Leave Policy
• 18 paid holidays
• Programs to assist in assimilating new hires
• Support for growth opportunities