Qlik - Washington, DC
posted about 2 months ago
As a Customer Success Engineer at Qlik, you will play a pivotal role in ensuring our customers achieve their analytics goals and outcomes. This position requires an active TS/SCI with polygraph clearance, reflecting the sensitive nature of the work involved. Your primary responsibility will be to foster a strong technical relationship with customers, acting as their trusted advisor. You will be responsible for creating and executing technical plans that guide customers through their analytics journey, helping them to overcome obstacles and achieve key milestones. In this role, you will conduct periodic reviews of customer operations and platform health, providing recommendations for performance improvements, stability enhancements, and the adoption of new features. You will support and advise customers in designing, implementing, troubleshooting, and optimizing secure and scalable Qlik platforms across local, cloud, or hybrid environments. Additionally, you will run technical workshops for customers, share best practices for analytic application development, and monitor high-severity support cases to drive resolutions while proactively identifying opportunities for service improvements. Your role will also involve maintaining awareness of customer sentiment regarding renewal or license risks, collaborating closely with internal Qlik teams to ensure successful customer deployments and account growth. You will advocate for adherence to Qlik's best practices and standards, ensuring that customers are not only satisfied but also empowered to leverage the full potential of our analytics solutions.