Qlik - Richmond, VA
posted about 2 months ago
As a Customer Success Engineer at Qlik, you will play a pivotal role in ensuring our customers achieve their analytics goals and outcomes. This position requires an active TS/SCI with polygraph clearance, reflecting the sensitive nature of the work involved. Your primary responsibility will be to foster a strong technical relationship with customers, acting as their trusted advisor. You will be responsible for creating and executing technical plans that guide customers through their analytics journey, helping them to overcome obstacles and fully adopt Qlik's software solutions. This role is not just about technical support; it’s about building relationships and ensuring customer satisfaction at every interaction. In this role, you will conduct periodic reviews of customer operations and platform health, providing recommendations for performance improvements and stability enhancements. You will support customers in designing, implementing, troubleshooting, and optimizing secure and scalable Qlik platforms across various environments, including local, cloud, or hybrid setups. Additionally, you will run technical workshops for customers, advise on best practices for analytic application development, and monitor high-severity support cases to drive resolutions. Your proactive approach will help identify service improvement opportunities and maintain awareness of customer sentiment regarding renewal or license risks. Collaboration is key in this role, as you will work closely with internal Qlik teams to ensure successful customer deployments and account growth. You will advocate for adherence to Qlik's best practices and standards, ensuring that customers are not only satisfied but also empowered to leverage the full potential of our analytics solutions. This position is based in the DC, MD, VA area, and does not offer relocation assistance.