Qlik - Annapolis, MD
posted about 2 months ago
As a Customer Success Engineer at Qlik, you will play a pivotal role in ensuring our customers achieve their analytics goals and outcomes. This position requires an active TS/SCI clearance with polygraph, reflecting the sensitive nature of the data and the importance of security in our operations. Your primary responsibility will be to foster a strong technical relationship with customers, acting as their trusted advisor. You will be responsible for creating and executing technical plans that guide customers through their analytics journey, helping them to overcome obstacles and fully adopt our software solutions. In this role, you will conduct periodic reviews of customer operations and platform health, providing recommendations for performance improvements and stability enhancements. You will support customers in designing, implementing, troubleshooting, and optimizing Qlik platforms across various environments, including local, cloud, and hybrid setups. Additionally, you will run technical workshops, advise on best practices for analytic application development, and monitor high-severity support cases to ensure timely resolutions. Your proactive approach will help identify service improvement opportunities and maintain awareness of customer sentiment regarding renewal or license risks. Collaboration is key in this role, as you will work closely with internal teams at Qlik to ensure successful customer deployments and account growth. You will advocate for adherence to Qlik's best practices and standards, ensuring that our customers receive the highest level of service and support. This position is not just about technical expertise; it also requires excellent communication skills to convey complex information to both technical and non-technical audiences, fostering strong relationships with clients and ensuring their satisfaction with our services.