Lumen Technologies - Seattle, WA
posted 6 days ago
The Customer Success Executive is a pivotal customer-facing role at Lumen, responsible for ensuring that the company's largest customers achieve their critical business objectives by effectively utilizing Lumen's solutions. This position focuses on building long-term relationships, monitoring customer health, and proactively addressing concerns to enhance customer satisfaction and loyalty. The role also involves identifying opportunities for upselling and cross-selling, thereby expanding partnerships and driving revenue growth.