Customer Success Executive

HealthEdge - Annapolis, MD

Full-time - Senior

Remote - Annapolis, MD

About the position

The Customer Success Executive at HealthEdge Software Inc. is responsible for maintaining and advancing customer relationships, ensuring that clients achieve maximum value from HealthEdge solutions. This role requires a deep understanding of the healthcare industry and the ability to facilitate the successful adoption of technology within a commercial software environment. The ideal candidate will act as a trusted advisor to executive-level decision-makers, driving customer satisfaction and revenue growth through strategic relationship management.

Responsibilities

• Be a trusted advisor to executive-level decision makers and maintain a delighted account relationship.
• Understand and internalize the customer's business objectives and articulate how they can leverage our technology.
• Identify and drive opportunities to increase client revenue through new business lines or consulting opportunities.
• Clearly articulate the value being created for the customer through timely and measurable reporting.
• Serve as strategic relationship manager and customer advocate, working closely with all stakeholders.
• Measure and report on customer satisfaction, driving improvements where needed.
• Perform all job functions consistent with HealthEdge policies and procedures.

Requirements

• 10 or more years' experience within the Health Care industry managing health care delivery, financing or insurance information technology.
• Direct experience within a Health Plan, TPA, or provider strongly preferred.
• Healthcare subject matter expertise with solid technical knowledge of enterprise class insurance transaction and health care management information systems.
• Strong presentation skills with demonstrated ability of problem definition, analysis and presentation of alternatives.
• Solid technical and operational understanding of health plan operations and software development lifecycle.
• Proven ability to maintain multiple accounts with a successful track record of growing client revenue post initial sale.
• Excellent communication and interpersonal skills, able to influence key executive-level stakeholders.
• General knowledge of project management tools such as Agile and risk mitigation approaches.
• Associates or higher level degree in health care operations, financial planning, management, or business desirable.
• Ability for travel, up to 50%.

Nice-to-haves

• Knowledge and experience with the HealthEdge product suite is a plus.