Customer Success GTM, Program Manager

$81,600 - $151,600/Yr

Thomson Reuters - New York, NY

Full-time - Mid Level

Remote - New York, NY

1,001-5,000 employees

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About the position

The Customer Success GTM Program Manager will oversee multiple complex projects within the Customer Success organization at Thomson Reuters. This role requires strong leadership skills to manage cross-functional teams, develop comprehensive project plans, and ensure successful execution while aligning with organizational goals. The position focuses on stakeholder management, risk mitigation, and driving continuous improvement in project management processes.

Responsibilities

• Lead and manage multiple projects simultaneously across the Corporates Customer Success organization, ensuring alignment with goals and objectives.
• Collaborate cross-functionally with key partners, including sales, marketing, product, professional services, and operations teams to ensure successful GTM project execution and delivery.
• Develop and maintain comprehensive project plans, including timelines, resources, budgets, and risk assessments.
• Monitor project progress, identify and mitigate risks, and implement corrective actions as needed to keep projects on track.
• Facilitate effective communication among project stakeholders, including executive leadership, team members, and external partners.
• Create and deliver regular project status reports and presentations to leadership and stakeholders.
• Implement and maintain project management best practices, methodologies, and tools across the organization.
• Drive continuous improvement initiatives to enhance project management processes and efficiency.

Requirements

• Bachelor's degree required, advanced degree preferred.
• 5+ years of experience in program management, preferably in a customer success or technology-driven environment.
• Proven track record of successfully leading complex, cross-functional projects with multiple stakeholders.
• Strong understanding of project management methodologies.
• Proficiency in project management tools.
• Excellent leadership, communication, and interpersonal skills.
• Ability to influence and collaborate with stakeholders at all levels of the organization.
• Strong analytical and problem-solving skills with attention to detail.
• Experience working in customer success or related field is a plus.

Nice-to-haves

• Experience in a technology-driven environment.
• Familiarity with project management software and tools.

Benefits

• Comprehensive benefit plans including health, dental, and vision insurance.
• Flexible vacation and two company-wide Mental Health Days Off.
• Work from another location for up to 8 weeks a year.
• Headspace app subscription for mental wellbeing.
• Retirement savings plan with company match.
• Tuition reimbursement and employee incentive programs.
• Access to LinkedIn Learning and internal Talent Marketplace.
• Two paid volunteer days annually.
• Adoption & Surrogacy Assistance.
• Employee Stock Purchase Plan.