Customer Success GTM, Program Manager

$81,600 - $151,600/Yr

Thomson Reuters - Eagan, MN

Full-time - Mid Level

Remote - Eagan, MN

10,001+ employees

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About the position

This role is part of a newly established team within the Corporates segment, focusing on overseeing multiple complex projects within a Customer Success organization. The position requires strong leadership skills to manage cross-functional teams, develop comprehensive project plans, and ensure successful execution while aligning with organizational goals.

Responsibilities

• Lead and manage multiple projects simultaneously across the Corporates Customer Success organization, ensuring alignment with goals and objectives.
• Collaborate cross-functionally with key partners, including sales, marketing, product, professional services, and operations teams to ensure successful GTM project execution and delivery.
• Develop and maintain comprehensive project plans, including timelines, resources, budgets, and risk assessments.
• Monitor project progress, identify and mitigate risks, and implement corrective actions as needed to keep projects on track.
• Facilitate effective communication among project stakeholders, including executive leadership, team members, and external partners.
• Create and deliver regular project status reports and presentations to leadership and stakeholders.
• Implement and maintain project management best practices, methodologies, and tools across the organization.
• Drive continuous improvement initiatives to enhance project management processes and efficiency.

Requirements

• Bachelor's degree required, advanced degree preferred.
• 5+ years of experience in program management, preferably in a customer success or technology-driven environment.
• Proven track record of successfully leading complex, cross-functional projects with multiple stakeholders.
• Strong understanding of project management methodologies.
• Proficiency in project management tools.
• Excellent leadership, communication, and interpersonal skills.
• Ability to influence and collaborate with stakeholders at all levels of the organization.
• Strong analytical and problem-solving skills with attention to detail.
• Experience working in customer success or related field is a plus.

Nice-to-haves

• Experience in a technology-driven environment.
• Familiarity with project management software and tools.

Benefits

• Comprehensive benefit plans; flexible and supportive benefits for work-life balance: flexible vacation, two company-wide Mental Health Days Off; work from another location for up to a total of 8 weeks in a year, 4 of those weeks can be out of the country and the remaining in the country.
• Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing.
• Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.
• LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters cafe networking.
• Ten employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact.
• Market competitive health, dental, vision, disability, and life insurance programs, as well as a competitive 401k plan with company match.
• Competitive vacation, sick and safe paid time off, paid holidays (including two company mental health days off), parental leave, sabbatical leave.
• Optional hospital, accident and sickness insurance paid 100% by the employee; optional life and AD&D insurance paid 100% by the employee; Flexible Spending and Health Savings Accounts; fitness reimbursement; access to Employee Assistance Program; Group Legal Identity Theft Protection benefit paid 100% by employee; access to 529 Plan; commuter benefits; Adoption & Surrogacy Assistance; Tuition Reimbursement; and access to Employee Stock Purchase Plan.