Customer Success GTM, Program Manager

$74,200 - $137,800/Yr

Thomson Reuters - Frisco, TX

Full-time - Mid Level

Remote - Frisco, TX

10,001+ employees

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About the position

The Customer Success GTM Program Manager role at Thomson Reuters involves overseeing multiple complex projects within the Customer Success organization. This position requires strong leadership skills to manage cross-functional teams, develop comprehensive project plans, and ensure successful execution while aligning with organizational goals. The role focuses on stakeholder management, risk mitigation, and driving continuous improvement in project management processes.

Responsibilities

• Lead and manage multiple projects simultaneously across the Corporates Customer Success organization, ensuring alignment with goals and objectives.
• Collaborate cross-functionally with key partners, including sales, marketing, product, professional services, and operations teams to ensure successful GTM project execution and delivery.
• Develop and maintain comprehensive project plans, including timelines, resources, budgets, and risk assessments.
• Monitor project progress, identify and mitigate risks, and implement corrective actions as needed to keep projects on track.
• Facilitate effective communication among project stakeholders, including executive leadership, team members, and external partners.
• Create and deliver regular project status reports and presentations to leadership and stakeholders.
• Implement and maintain project management best practices, methodologies, and tools across the organization.
• Drive continuous improvement initiatives to enhance project management processes and efficiency.

Requirements

• Bachelor's degree required, advanced degree preferred
• 5+ years of experience in program management, preferably in a customer success or technology-driven environment
• Proven track record of successfully leading complex, cross-functional projects with multiple stakeholders
• Strong understanding of project management methodologies
• Proficiency in project management tools
• Excellent leadership, communication, and interpersonal skills
• Ability to influence and collaborate with stakeholders at all levels of the organization
• Strong analytical and problem-solving skills with attention to detail
• Experience working in customer success or related field is a plus.

Nice-to-haves

• Experience in a technology-driven environment
• Advanced degree in a relevant field

Benefits

• Commuter assistance
• Health savings account
• AD&D insurance
• Employee stock purchase plan
• Paid holidays
• Disability insurance
• Dental insurance
• Tuition reimbursement
• Paid time off
• Parental leave
• Employee assistance program
• Vision insurance
• 401(k) matching
• Gym membership
• Life insurance