Customer Success GTM, Program Manager

Thomson Reuters - Ann Arbor, MI

Full-time - Mid Level

Ann Arbor, MI

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About the position

The Customer Success GTM Program Manager at Thomson Reuters is responsible for overseeing multiple complex projects within the Customer Success organization. This role requires strong leadership skills to manage cross-functional teams, develop comprehensive project plans, and ensure successful execution while aligning with organizational goals. The position emphasizes stakeholder management, risk mitigation, and continuous improvement in project management processes.

Responsibilities

• Lead and manage multiple projects simultaneously across the Corporates Customer Success organization, ensuring alignment with goals and objectives.
• Collaborate cross-functionally with key partners, including sales, marketing, product, professional services, and operations teams to ensure successful GTM project execution and delivery.
• Develop and maintain comprehensive project plans, including timelines, resources, budgets, and risk assessments.
• Monitor project progress, identify and mitigate risks, and implement corrective actions as needed to keep projects on track.
• Facilitate effective communication among project stakeholders, including executive leadership, team members, and external partners.
• Create and deliver regular project status reports and presentations to leadership and stakeholders.
• Implement and maintain project management best practices, methodologies, and tools across the organization.
• Drive continuous improvement initiatives to enhance project management processes and efficiency.

Requirements

• Bachelor's degree required, advanced degree preferred
• 5+ years of experience in program management, preferably in a customer success or technology-driven environment
• Proven track record of successfully leading complex, cross-functional projects with multiple stakeholders
• Strong understanding of project management methodologies
• Proficiency in project management tools
• Excellent leadership, communication, and interpersonal skills
• Ability to influence and collaborate with stakeholders at all levels of the organization
• Strong analytical and problem-solving skills with attention to detail
• Experience working in customer success or related field is a plus.

Nice-to-haves

• Experience working in customer success or related field is a plus.

Benefits

• Comprehensive benefit plans
• Flexible vacation
• Two company-wide Mental Health Days Off
• Work from another location for up to 8 weeks in a year
• Headspace app subscription
• Retirement savings plan with company match
• Tuition reimbursement
• Employee incentive programs
• Resources for mental, physical, and financial wellbeing
• LinkedIn Learning access
• Internal Talent Marketplace
• Networking opportunities
• Two paid volunteer days annually
• Environmental, Social and Governance (ESG) initiatives
• Market competitive health, dental, vision, disability, and life insurance programs
• Paid holidays including two company mental health days off
• Parental leave
• Sabbatical leave
• Optional hospital, accident and sickness insurance
• Flexible Spending and Health Savings Accounts
• Fitness reimbursement
• Access to Employee Assistance Program
• Group Legal Identity Theft Protection benefit
• Access to 529 Plan
• Commuter benefits
• Adoption & Surrogacy Assistance
• Access to Employee Stock Purchase Plan