Customer Success Intern

Anydesk Software Gmbh - Tampa, FL

Full-time - Intern

Tampa, FL

Professional, Scientific, and Technical Services

About the position

The Customer Success Intern at AnyDesk will support the Customer Success Department by assisting with various administrative tasks and ensuring customer satisfaction. This role involves acting as a primary point of contact for lower-tier customers, guiding them through their journey, and collaborating with different teams to facilitate smooth operations. The intern will gain invaluable hands-on experience in a fast-growing tech company while working in a flexible and supportive environment.

Responsibilities

• Act as the primary point of contact for lower-tier customers, guiding them throughout their journey.
• Support the team with administrative tasks, including ticket allocation and preparing email templates.
• Provide virtual demonstrations to customers to clarify software features as needed.
• Perform other administrative and operational tasks as required by the Team Leader.

Requirements

• Strong ability to listen attentively, apply logic and reason, follow through, maintain a can-do attitude, and demonstrate exceptional communication skills, both written and verbal.
• Proficient in MS Office.
• Enjoys communication and working in a team.
• Proactive, independent, and solution-oriented approach to work.
• Business-fluent communication skills in English and Spanish, or Portuguese is a plus.

Nice-to-haves

• Strong organizational skills with attention to detail.
• Proactive and solution-oriented attitude with the ability to work independently.
• Ability to thrive in a fast-paced environment while maintaining a high standard of work.

Benefits

• Centrally located office in Tampa
• Flexible working hours and hybrid work to accommodate your academic commitments
• Invaluable hands-on experience within a fast-growing tech company
• Possibility to build your personal and professional network
• Support while doing your practical semester and thesis