Customer Success Manager (1431346)

Cisco - Trenton, NJ

Full-time - Senior

Trenton, NJ

Computer and Electronic Product Manufacturing

About the position

As a Customer Success Manager at Cisco, you will play a vital role in ensuring customers successfully adopt and utilize Cisco technologies, driving value realization and business growth. You will serve as the primary contact for customers, guiding them through software adoption and helping them achieve their business and technical objectives.

Responsibilities

• Drive software utilization and value realization, leading to customer renewals and business growth.
• Proactively handle renewal risks and demonstrate insights to increase customer retention.
• Facilitate workshops to review adoption progress and ensure successful onboarding.
• Build strong relationships with customer partners to understand their challenges and objectives.
• Collaborate with Sales, Customer Success, Renewals, and Business Entities to identify use cases that drive value and business outcomes.
• Act as a technology advocate, providing feedback to Cisco's product teams for development and enhancements.
• Stay current with the latest Cisco technologies, competitive landscape, and industry trends.
• Offer expert guidance to customers to ensure they achieve their business and technical goals.

Requirements

• 12 years of related experience in the technology industry or client-facing role.
• Knowledge of at least two technology architectures.
• Experience driving successful customer adoption and delivery of projects.
• Experience with budgeting and recurring revenue concepts, managing margin and reducing attrition.

Benefits

• 10 days off each year for community service
• Diversity and inclusion programs
• Collaborative work environment
• Opportunities for professional growth and development