Customer Success Manager (AI Solutions)

Helicone, Inc. - San Francisco, CA

Full-time - Mid Level

Remote - San Francisco, CA

About the position

The Customer Success Manager (AI Solutions) at Helicone is responsible for ensuring clients successfully adopt and utilize the company's AI observability platform. This role involves acting as the primary point of contact for clients, gathering feedback for product improvement, conducting training sessions, and fostering long-term relationships while identifying opportunities for upselling and cross-selling.

Responsibilities

• Be the primary point of contact for Helicone's clients, ensuring their successful adoption and utilization of our AI solutions.
• Gather client feedback and collaborate with the product team for continuous improvement.
• Conduct product demonstrations and training sessions.
• Develop and maintain long-term client relationships.
• Identify upselling and cross-selling opportunities.

Requirements

• Proven experience in customer success or account management in the tech or AI industry.
• Strong understanding of AI and machine learning concepts.
• Excellent communication and interpersonal skills.
• Ability to problem-solve and provide solutions-oriented support.
• Strong organizational skills and attention to detail.