Customer Success Manager | API- High Touch| US |

About the position

DeepL is a global communications platform powered by Language AI. Since 2017, we've been on a mission to break down language barriers. Our human-sounding translations and intelligent writing suggestions are designed with enterprise security in mind. Today, they enable over 100,000 businesses to transform communications, reach new markets, and improve productivity. And, empower millions of individuals worldwide to make sense of the world and express their ideas. Our goal is to become the global leader in Language AI, building products that drive better communication, foster connections, and make a real-life impact. To achieve this, we need talented individuals like you to join our exciting journey. If you're ready to work with a dynamic team and build your career in the fast-moving AI space, DeepL is your next destination.

Responsibilities

• Build long-term relationships with your book of business to deeply understand their ecosystem, strategy and goals
• Conduct regular business reviews that present relevant data and narratives demonstrating how we are achieving the customer's desired outcomes, solidifying your role as a trusted advisor.
• Collaborate with onboarding managers to ensure the onboarding process aligns with the customer's desired outcomes, setting them up to achieve these goals as quickly as possible in their journey.
• Strategically position DeepL products to the right stakeholders within customer organizations to drive adoption and ensure high customer satisfaction.
• Identify growth potential to create a robust pipeline of up-sell and cross-sell opportunities.
• Proactively inform your book of business about how to effectively leverage our API and other product features to ensure their success.
• Collaborate with various DeepL teams, such as Support, Finance, and Legal, to address customer needs effectively.
• Quickly understand our products and customer requirements to resolve issues efficiently.
• Achieve quarterly adoption, retention and advocacy targets while tracking customer details and next steps.
• Collaborate with DeepL leadership to enhance our product and service offerings.
• Participate in-office 2-3 times per week to foster a strong hybrid culture.

Requirements

• Relevant experience managing client relationships at senior levels.
• Proven track record in customer success, with a focus on retention.
• Background in sales or account management, particularly in renewals and up-sell/cross-sell.
• Experience with APIs and a comfort level in working with customers who integrate our solutions into their own products.
• Proficiency in Spanish is ideal; knowledge of Portuguese and French would also be beneficial.
• Experience in the Software/SaaS industry is preferred.
• Exceptional organizational, presentation, and communication skills (both verbal and written).
• A strong drive to learn and grow, with a curious mindset that embraces challenges.
• Ability to thrive in a startup environment, demonstrating strategic thinking and tactical execution.
• A team player who supports colleagues and contributes to a positive culture.

Benefits

• Diverse and internationally distributed team.
• Open communication, regular feedback.
• Hybrid work, flexible hours.
• Regular in-person team events.
• Monthly full-day hacking sessions.
• 30 days of annual leave.
• Competitive benefits.