Customer Success Manager at Apploi

$82,000 - $92,000/Yr

Apploi - New York, NY

Full-time - Mid Level

Remote - New York, NY

5,001-10,000 employees

Professional, Scientific, and Technical Services

About the position

At Apploi, our Customer Success team is passionate about enabling positive experiences. Helping customers get the very best value from our platform and partnering with customers to ensure success for all, Apploi strives to deliver customizable recruiting solutions that fit every hiring process on a platform made for humans, by humans. To realize this, we need the extraordinary contribution of many individuals working together as a team. We invite you to bring your best and join our remote-first innovative environment! A successful candidate will be not only an accomplished Customer Success professional but also a critical and strategic thinker and of course an exceptional team player. Therefore, it's essential that this opportunity contributes to your career path and aligns with what Apploi is trying to achieve.

Responsibilities

• Build strong relationships with Apploi customers to understand their needs and ensure their success with the platform
• Become a platform expert to provide solutions based training, consultation, and support
• Lead online trainings, reviews, and one-on-one conversations to educate customers on the features of our platform
• Help manage and maintain how-to guides and customer support resources within Apploi's Help Center
• Maintain an understanding of customers' recruiting and employee placement strategies
• Collaborate with Onboarding Managers and Support Specialists to ensure a cohesive customer experience
• Partner with the Account Management team to determine upsell, cross-sell, and expansion opportunities
• Serve as an escalation point for customers on key issues
• Represent the voice of the customer and provide feedback to influence future product roadmaps

Requirements

• 2+ years experience in a Customer Support / Customer Success position
• Strong customer-facing and presentation skills
• Excellent written and verbal communication skills
• BA or BS degree preferred
• HR Tech experience is a plus but not necessary
• Strong work ethic, integrity, and desire to succeed
• Adaptable to new initiatives

Nice-to-haves

• HR Tech experience is a plus but not necessary

Benefits

• Health, Dental, and Vision insurance: coverage from day one
• 401(k) with company match
• Unlimited PTO
• Wellness reimbursement
• Excellent employee referral program
• Healthy life/work balance
• Fun, collaborative work environment
• MacBook provided
• Stipend for home office
• Opportunities for growth