Autodesk - Denver, CO
posted 3 months ago
As a Customer Success Manager within the Autodesk Education Experiences (AEX) organization, you will be a strategic partner and trusted advisor to Midmarket educational institutions, ensuring their desired outcomes are achieved through close partnership and collaboration. You will report to the Senior Manager, AEX Field Engagement, US and work closely with the broader account team. Your role will be pivotal in driving solution adoption, capturing new opportunities, and working with the account team to help expand our partnership with these customers. We are looking for an experienced Customer Success Manager who is strategic, relationship-focused, and business-oriented to join the Autodesk Education Experiences team. You will be expected to communicate effectively with a broad spectrum of stakeholders, from deans and administrators to faculty and students, as well as Autodesk Learning Partners. This is a hybrid role that combines remote work with occasional onsite engagements. In this position, you will collect customer requirements and pain points necessary to make recommendations that can help customers achieve their desired organizational goals. You will demo Autodesk solutions and technology to generate interest and promote product adoption, sharing key insights with account team members to inform strategy. By working with cross-functional teams, you will facilitate and coordinate activities to ensure successful technology adoption. Building working relationships within broader Autodesk teams will be essential to achieve account goals. You will hold regular check-in calls, business reviews, webinars, and mentoring sessions with customers to ensure successful product adoption and identify further expansion opportunities. Developing a trusted advisor relationship with your customers and serving as an advocate for their needs within the AEX team and the broader Autodesk ecosystem will be key to your success. You will also collaborate cross-functionally with Product teams, Autodesk Research, the CSM organization, and other internal Autodesk organizations. Prioritizing tasks across multiple accounts and stakeholders will be necessary, and you will need the courage to ask clarifying questions. Additionally, you will contribute to and be involved in quarterly business reviews with the account team and executive sponsors. This role may require travel up to 30% on average, providing you with opportunities to engage directly with customers and stakeholders.