Autodesk - San Francisco, CA
posted 3 months ago
As a Customer Success Manager within the Autodesk Education Experiences (AEX) organization, you will play a pivotal role in ensuring that Midmarket educational institutions achieve their desired outcomes through strategic partnership and collaboration. This position is integral to Autodesk's mission of preparing the next generation of professionals to utilize advanced manufacturing and construction techniques. You will be responsible for driving solution adoption, capturing new opportunities, and expanding partnerships with educational customers. Reporting to the Senior Manager of AEX Field Engagement, you will work closely with the broader account team to facilitate successful technology adoption and customer satisfaction. In this hybrid role, you will engage with a diverse range of stakeholders, including deans, administrators, faculty, and students, as well as Autodesk Learning Partners. Your responsibilities will include collecting customer requirements, demonstrating Autodesk solutions, and coordinating activities across cross-functional teams to ensure successful technology adoption. You will also hold regular check-in calls, business reviews, and mentoring sessions with customers to foster strong relationships and identify further expansion opportunities. Your ability to prioritize tasks across multiple accounts and stakeholders will be crucial, as will your capacity to inspire and influence others within the Autodesk ecosystem. This role requires a collaborative and consultative work style, as well as a deep understanding of the construction and SaaS industries. You will contribute to quarterly business reviews and work closely with product teams and other internal organizations to advocate for customer needs and drive business impact.