Customer Success Manager , Chicago

Natterbox Limited - Chicago, IL

Full-time

Chicago, IL

Professional, Scientific, and Technical Services

About the position

The Customer Success Manager is responsible for providing ongoing support to clients, building strong relationships, and implementing programs to enhance revenue potential while minimizing churn rates. This role involves working closely with clients to address their needs and ensure their satisfaction throughout their engagement with the company.

Responsibilities

• Process milestones for the clients and employees to work toward
• Promote the value of the product
• Upsell services and products with the brand image
• Promote value through customer experience
• Review customer complaints and concerns and seek to improve the customer experience

Requirements

• Proven work experience as a Customer Success Manager or similar role
• Exceptional ability to communicate and foster positive business relationships
• Technical skills required, as they relate to the use of the product or service
• Accountability and personal organization are essential