Proximie - Chicago, IL
posted about 13 hours ago
About the position
The Customer Success Manager will help us deliver our world-class digital platform that delights our customers and positively impacts the surgical landscape, empowering surgical communities worldwide. This is a field-based, customer-facing role covering the geographical region to ensure our case management capability delivers on what is best for the surgeon, the patient, and our business partners. The Customer Success Manager will be responsible for expanding the number of Proximie users within an account whilst also ensuring existing customers are delivered an exemplary experience utilizing the Proximie platform. As this role will include onboarding and training new customers whilst also enabling existing customers in using the platform effectively, it would be advantageous for the Customer Success Manager to have some technical knowledge and experience of audio/visual hardware and software.
Responsibilities
- Drive the clinical adoption of the Proximie platform within specified accounts.
- Engage with Key Opinion Leaders within institutions to expand the number of Proximie users.
- Lead technical product and clinical demonstrations to ensure current utilization and adoption of Proximie technologies.
- Build engagement and value through the platform across divisions and specialties.
- Ensure the delivery of an exemplary customer experience with each visit.
- Successfully onboard and train new customers in the utilization of our software.
- Ensure full utilization of system functionality and efficient workflows, identifying weaknesses and opportunities for improvement.
- Support live clinical utilization of the Proximie platform in clinical areas, labs, training sessions, etc.
- Partner with leadership to identify training needs and provide instructional design input.
Requirements
- Minimum of 2 years related work experience with medical devices, ideally with a SaaS, AV, hardware, or technical equivalent.
- Demonstrated ability to independently manage time and proactively schedule to best support customers and sales counterparts.
- Excellent communication and presentation skills.
- Collaborative team player with cross functional relationship building skills.
- Ability to travel up to 25% to customer sites including hospitals, operating rooms, laboratories, and surgery centers.
- Flexible scheduling may be required to accommodate customer needs, including working outside of standard hours.
Nice-to-haves
- Proficiency with Windows 10 & 11 and Mac OS X 10.x, Android & iOS Mobile Devices.
- Knowledge of video and audio signal via cameras & microphones.
- Experience/Understanding of Health IT, Digital Health, Telehealth in the surgical domain.
- Experience of working for a start-up in the healthcare industry.
Benefits
- Generous annual leave.
- Two 'well-being' days per year plus the day off for your birthday.
- 'Summer Fridays' - early office closing on Fridays during summer months.
- Annual bonus programme based on individual contribution.
- Access to an annual stipend of $1,000 for personal development activities.
- Flexible working hours.
- A flat organizational structure where every opinion matters and innovation is encouraged.
