Customer Success Manager / Client Partner

Cisco - Chicago, IL

Full-time - Mid Level

Chicago, IL

Computer and Electronic Product Manufacturing

About the position

The Customer Success Manager / Client Partner role is focused on ensuring client satisfaction and success within the life sciences sector. This position involves managing client accounts, driving growth, and leveraging data and analytics to enhance service delivery. The role requires a blend of technical knowledge and sales experience to effectively manage client relationships and achieve business objectives.

Responsibilities

• Manage and grow client accounts in the life sciences sector.
• Drive the Data & Analytics portfolio for clients.
• Ensure client satisfaction and success through effective communication and support.
• Analyze account performance metrics to identify growth opportunities.
• Collaborate with sales teams to align client needs with company offerings.

Requirements

• Experience in customer success management, particularly in the life sciences industry.
• Proven track record in sales and account management.
• Strong analytical skills with experience in data and analytics.
• Familiarity with cloud platforms such as Azure and AWS.

Nice-to-haves

• Experience with artificial intelligence tools in customer success roles.
• Knowledge of industry trends in life sciences and technology.

Benefits

• Hybrid work environment
• Full-time employment