Customer Success Manager, CoCounsel (Courts)

$112,400 - $208,800/Yr

Thomson Reuters - Eagan, MN

Full-time - Mid Level

Eagan, MN

10,001+ employees

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About the position

Thomson Reuters is seeking a Customer Success Manager to support the adoption and use of its CoCounsel Core & Drafting products within state and federal US courts. This role focuses on ensuring that courts can effectively integrate and utilize the CoCounsel software in their judicial workflows, fostering long-term relationships and maximizing product usage.

Responsibilities

• Onboard and train court personnel on CoCounsel software, developing customized training programs to meet specific client needs.
• Regularly meet and communicate with court personnel to ensure their needs are met and they are realizing the full value of the software.
• Manage CoCounsel accounts for the judiciary, offering tailored software solutions and collaborating with Engineering & Product teams to meet court objectives.
• Support courts in using CoCounsel by answering questions and troubleshooting technical issues.
• Work with product and engineering teams to ensure new features meet the courts' needs.
• Communicate with internal departments, including sales and marketing, to ensure the company meets the judiciary's needs.
• Develop long-term strategies to ensure court satisfaction with the software.
• Understand the use cases of each court and make appropriate software recommendations.

Requirements

• Law degree or formal legal education and/or substantial experience working with law firms and attorneys.
• Experience working as a litigator and clerking or interning for a court is strongly preferred.
• Experience in legal technology and/or with AI-based software platforms is ideal.
• Strong presenting and communication skills with experience in training and customer interaction.
• Interest in learning about new technology and software.

Nice-to-haves

• Experience working on cross-functional teams.
• Personable with a positive attitude, enjoys problem-solving and helping customers.

Benefits

• Comprehensive benefit plans including health, dental, vision, disability, and life insurance.
• Flexible vacation and two company-wide Mental Health Days Off.
• Work from another location for up to 8 weeks a year, with 4 weeks being out of the country.
• Retirement savings plan with company match.
• Tuition reimbursement and employee incentive programs.
• Resources for mental, physical, and financial wellbeing.
• Access to LinkedIn Learning and internal Talent Marketplace for professional development.
• Two paid volunteer days annually and participation in ESG initiatives.